Seniorimies ja seniorinainen verkkopalvelun ääressä.

The DigiIN project creates solutions which will ensure that the social welfare and healthcare sector’s digital services are available and accessible to everyone.

What we have done in the DigiIN project – and what comes next

The DigiIN project is nearing its halfway point. Our research results indicate that the increasing digital services may continue to increase inequality in society. People that are more vulnerable financially, socially and in terms of health are in danger to be left out of services that are important and necessary for them.

Our research results are based on the diverse data that we have collected with various different methods during the project. We have collected survey data and qualitative data by means of, for example, interviews, observing, diaries, documents and usability tests. In connection with the project, we have also conducted an intervention study and utilised existing large national data sets extensively.   

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DigiIN – Towards socially inclusive digital society

The number of electronic services is increasing rapidly in Finland. As the new digital services support self-management, clients are expected to take a more skilled and active role while organisations and professionals have to learn a new service culture. There is a risk that new electronic services will increase social exclusion if the service culture fails to take vulnerable groups, such as older people, migrants and substance abusers, into consideration.

This project has three aims:

  • A reform of the service culture in the social and healthcare sector
  • Guaranteeing better electronic services for everyone
  • Preventing the marginalisation of people who are most vulnerable

In addition to high-quality scientific publications, the DigiIN project seeks to create practical solutions in cooperation with actors in the field and make information more accessible to decision-makers and interested parties.

Better electronic services for everyone – Results of the DigiIN project

The aim of the DigiIN project is to reform of the service culture in the social and healthcare sector and to obtain better electronic services for all.
The DigiIN project and its results are described by:
Senior Researcher Anu Kaihlanen, Finnish Institute for Health and Welfare (THL)
Researcher, Planner Sonja Iltanen, The Age Institute
Researcher, Doctoral Student Nuriiar Safarov, University of Helsinki
Development Manager, Jyrki Myllärniemi, Edistia, Espoon Diakoniasäätiö -concern

The video is subtitled in English. English subtitles are available in the video settings.